Frequently Asked Questions

How can I input a coupon code?

You can input your coupon vouchers on the Checkout page before clicking the payment button.

Can I cancel an order?

Once you click that “order” button the gears are set in motion to get your package delivered to you as soon a possible. Unfortunately, that means we are unable to cancel orders. However, we are happy to help you with any returns or exchange of your order.

Is my information stored safely?

Yes. Your data security is our prime concern. Your information is stored by encrypted 3rd party payment processors and we never store any of your credit information.

Where do you plant the trees after the purchase is made?

We have partnered with One Tree Planted organisation, and for every product we sell we donate to One Tree Planted to plant a tree in Kalimantan, Indonesia.

What does fair trade mean?

We only work with manufactures which have proper certifications when it comes to how they treat their workers in factories. All our clothing are produced in an happy environment which is sweatshop-free and child labor-free.

How can I return the products?

To create a hassle free return process please visit our Shipping & Returns page.

What if the product I received is different from what I ordered?

We hope you will never have this experience but if it happens, please contact us at cs@hallah.co.id and we will happily exchange it for you at no cost.

How can I partner with you?

We are always open for collaborations, you can send us a collaboration proposal at info@hallah.co.id with subject COLAB.

How can I work for you?

We love people who are as passionate as us when it comes to activewear and environment. If you have the same vibes as us feel free to contact us as info@hallah.co.id with subject WORK.

How can I get information about upcoming events?

We believe in building and engaging with our tribe, because for us our tribe matters the most. The easiest way to get our upcoming information is to be a member and to follow us on our social media.